Contact
Contact TapLoop Arcade
We are a small team and we read every email. Pick the channel that best fits what you want to say, and you will usually hear back within two business days.
On this page (5 sections)
The fastest way to reach us
Email is the fastest and most reliable way to reach a human. Our general inbox is monitored daily, and bug reports go straight to the engineering team. We do not have a support ticket system, a chatbot, or a phone line, by design. Email is simpler for everyone, and a short reply with a real person at the other end is more useful than a long wait inside a ticket portal.
Pick the topic that fits
Each pre-filled link below opens your mail client with a short subject line and a couple of inline prompts. The prompts are guides, not requirements: write as much or as little as you want, and we will read every word.
| Topic | Email link | Typical reply time |
|---|---|---|
| General feedback and ideas | haidaoxuyi@qq.com?subject=TapLoop%20Arcade%20feedback | 2 business days |
| Bug reports and crashes | haidaoxuyi@qq.com?subject=TapLoop%20Arcade%20bug%20report | 1 business day |
| Partnership and press | haidaoxuyi@qq.com?subject=TapLoop%20Arcade%20partnership | 3 business days |
| Accessibility feedback | haidaoxuyi@qq.com?subject=TapLoop%20Arcade%20accessibility | 2 business days |
| Privacy and data requests | haidaoxuyi@qq.com?subject=TapLoop%20Arcade%20privacy%20request | 5 business days |
What to include in a bug report
- The name of the game and the level or mode you were playing.
- The browser and operating system you are on, including the version number.
- A short description of what you expected to happen versus what actually happened.
- A screen recording or screenshot if you can attach one. It is not required, but it saves a round trip.
What we will not do over email
We will never ask for your password, your payment details, or remote access to your device. If you receive an email claiming to be from TapLoop and asking for any of those, please report it to your email provider and ignore the message. We have no customer support agents, so any inbound message asking for personal information is a phishing attempt and not from us.
Office hours and response window
The team works Monday through Friday, 9:00 to 18:00 China Standard Time (UTC+8). We do not have a 24/7 support line, and we do not promise same-day replies on weekends or public holidays. If you write in on a Friday evening, you will most likely hear back on the following Monday.
Frequently asked questions
Quick answers to the most common questions about Contact TapLoop Arcade.
Do you have a phone number?
No. TapLoop Arcade is a self-serve product and we do not operate a phone support line. Email is the only channel we staff, and it is monitored every business day.
Can I request a new game or a new feature?
Yes, please. Feature requests are a normal part of our email volume and we read every one. We cannot promise a ship date, but we will tell you if a request is in scope and roughly when you might see it.
Do you offer paid support or consulting?
No. TapLoop Arcade is a free product and we do not sell support, consulting, or custom development. If you would like to build something on top of our open source building blocks, the README in the project repository is the right starting point.
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